Privacy & Cookie Policy

Last updated: October 2026

Advanced Property Care (“we”, “us”, “our”) is a roofing and property maintenance business serving York and the surrounding areas. This policy explains what personal information we collect through advancedpropertycare.uk, why we collect it, how we use it and the rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018).

Who we are

Advanced Property Care is the data controller for information collected through this website. You can contact us about anything in this policy by email at info@advancedpropertycare.uk or by phone on 07338 612197.

What information we collect

Quote and contact enquiries: your name, phone number, email address, postcode, the service you are interested in, details of the job and any photos you choose to upload.
Calls, WhatsApp messages and emails: the details you give us when you contact us directly.
Website usage: if you accept cookies, anonymous information about how you use the site (pages viewed, device and browser type, approximate location and how you found us, for example a Google advert).

How we use your information

To respond to your enquiry, arrange an inspection and provide a quotation.
To carry out and manage work you ask us to do, including invoicing.
To keep a record of enquiries and jobs in our customer management system.
To understand how people use our website and measure how well our advertising works, so we can improve both.

Our lawful bases are: taking steps at your request before entering into a contract (responding to quotes), performing a contract (carrying out work), our legitimate interests in running and improving our business, and your consent for analytics and advertising cookies.

We do not sell your personal information and we do not send marketing messages unless you have asked us to.

Who we share it with

When you send an enquiry through this website, your details are passed to Leadcrafters, our lead management and marketing partner, who record and manage enquiries on our behalf in our customer management (CRM) system so we can respond to you. Leadcrafters act as a data processor for us and may only use your information to provide that service.

We also share your information with other trusted service providers who help us run the business, such as our website host, email provider and Google (for website analytics and advertising measurement). They may only use it on our instructions. Some providers, such as Google, may process data outside the UK; where they do, appropriate safeguards are in place. We may also share information if required by law.

How long we keep it

Enquiries that do not lead to work are kept for up to 2 years and then deleted. Records of work we carry out are kept for up to 7 years for accounting, guarantee and legal purposes.

Cookies

Cookies are small files stored on your device. When you first visit, we ask whether you accept cookies. You can change your choice at any time using the Cookie settings link at the bottom of every page.

Essential: needed for the website and quote form to work securely. These are always on.
Analytics (Google Analytics): help us understand how visitors use the site. Only set if you accept.
Advertising (Google Ads): help us measure which adverts lead to enquiries. Only set if you accept.

If you reject cookies, Google tools run in a restricted mode that does not store cookies on your device.

Your rights

You have the right to ask for a copy of the information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to withdraw consent at any time. To make a request, email info@advancedpropertycare.uk. We will respond within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.